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Terms & Conditions for Brands & Companies

Cre8ify — Additional Terms for Brands & Companies

1. Scope

These additional terms apply to all brands and companies ("Brand" or "Client") using the Cre8ify platform. They supplement the General Terms and Conditions. In case of conflict, these Brand Terms prevail.

2. Services

Cre8ify provides an online marketplace connecting Brands with creators ("Creators") for producing User Generated Content ("UGC") and organizing influencer events (Golden Circle). All Brand activities must comply with these Terms.

3. Payments and Invoicing

Payments are processed via Stripe. UPHORIA FZCO is the contractual payment recipient. UAE VAT (5%) applies for UAE-based clients. For clients based in the EU, the reverse charge mechanism applies where applicable — no UAE VAT will be charged. Invoices are generated and stored automatically. All purchases are binding and non-refundable once the service has commenced. Subscriptions have a one-month minimum commitment, automatically renew at the beginning of each billing cycle, and can be cancelled at any time. Cancellation takes effect at the end of the current billing period — no pro-rata refunds will be issued for the remaining period.

4. Content Production Workflow

Creators must deliver content within five (5) full business days after receiving the product (if applicable). Brands have five (5) business days to review and may request one (1) revision per order. If no feedback is provided within the review period, the order is automatically finalized and payment is released to the Creator.

5. Content Rejection

Brands may reject delivered content only if it materially deviates from the agreed briefing. Rejection requests must include a written explanation. Cre8ify reserves the right to mediate disputes between Brands and Creators regarding content quality. Content that meets the briefing requirements cannot be rejected solely based on subjective preference.

6. Content License and Usage Rights

Upon full payment, Brands receive a non-exclusive, worldwide, royalty-free license to use the delivered content — two (2) years for paid advertising and five (5) years for organic use. Any additional, extended, or sublicensed usage requires a separate written agreement with Cre8ify. No license is granted until full payment has been received and confirmed. In the event of a payment dispute, chargeback, or non-payment, all content licenses are automatically suspended until the matter is resolved.

7. Content During Disputes

In the event of a dispute between a Brand and a Creator regarding delivered content, the Brand must immediately cease using the disputed content until the dispute is resolved through Cre8ify's mediation process or other dispute resolution mechanisms. Unauthorized use of disputed content may result in additional fees, account suspension, or legal action.

8. Confidentiality

All briefing materials, product information, campaign strategies, and other non-public information shared between Brands, Creators, and Cre8ify through the platform shall be treated as confidential. Users may not disclose, share, or use such information for any purpose other than fulfilling orders placed through Cre8ify. This obligation survives termination of the account for a period of two (2) years.

9. Platform Exclusivity

Brands are prohibited from circumventing the Cre8ify platform to work directly with Creators discovered through it. Violations may result in permanent suspension and legal action.

10. Non-Delivery by Creator

If a Creator fails to deliver within the agreed timeframe, the Brand will be notified and may select an alternative Creator at no additional cost. If no suitable replacement is available, a full refund will be issued for the unfulfilled order.

11. Brand Indemnification

The Brand agrees to indemnify, defend, and hold harmless Cre8ify, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) the Brand's products or services promoted through the platform; (b) the Brand's briefing materials or instructions that cause a Creator to produce content that infringes third-party rights; (c) any product liability claims; (d) any misrepresentation by the Brand regarding its products, services, or business.

12. Liability

Cre8ify acts as a marketplace facilitator and is not responsible for the quality or accuracy of Creator content, except in cases of gross negligence or willful misconduct by Cre8ify. The limitations of liability set out in the General Terms apply.

13. Golden Circle Event Rules

Brands must honor event listings as published, manage influencer attendance, and validate influencer proof of attendance (Instagram stories and Google reviews) within twenty-four (24) hours after the event. Failure to comply may result in account suspension or ban.

14. Termination

Brand accounts may be terminated by either party with immediate effect. Termination does not remove any outstanding payment obligations or active order commitments. Content licenses granted before termination remain valid for their original duration.